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FAQ


Citizens Bank name change

We’ve changed our name from Citizens Bank of Canada to Vancity Community Investment Bank™ (effective April 2017). Later this year, you’ll start seeing the new name on your account statements, new credit cards, and more.

If you are a Citizens Bank™ Visa* cardholder, you can continue to use your Citizens Bank Visa card, Reloadable Visa card or prepaid Corporate Reward Visa card to make purchases as usual.

Name Change Logo

For Citizens Bank Visa cardholders

Can I still use my Citizens Bank Visa card to make purchases?

Yes, you are still able use your Citizens Bank Visa card to make purchases as usual.

Have the terms and conditions of my Citizens Bank Visa card changed?

No, your current Citizens Bank Visa card terms and conditions are still in effect. If the terms and conditions need to be updated in the future, we’ll let you know within 30 days of the changes being made.

Will I still earn My Visa Rewards Plus points when I use my Citizens Bank Visa card?

Yes, if you earned My Visa Rewards Plus points prior to the name change, you will continue to earn reward points. Visit myvisarewardsplus.com to learn how to earn and redeem points.

Can I continue to redeem My Visa Rewards Plus points?

Yes, you are still able to redeem My Visa Rewards Plus points for a payment towards your account balance, travel, gift cards and charitable donations through myvisarewardsplus.com.

What will happen when my Citizens Bank Visa card expires? Will I receive a replacement card from Vancity Community Investment Bank?

All cardholders will receive replacement cards with the Vancity Community Investment Bank logo starting fall of 2018. If your card expires before then, you will receive a replacement card with the Citizens Bank logo.


For Citizens Bank Reloadable Visa cardholders

Can I still use my Citizens Bank Reloadable Visa card to make purchases?

Yes, you are still able use your Citizens Bank Reloadable Visa card to make purchases as usual.

Have the terms and conditions of my Citizens Bank Reloadable Visa card changed?

No, your current Citizens Bank Reloadable Visa card terms and conditions are still in effect.

Can I still add funds to my Citizens Bank Reloadable Visa card?

Yes, you are still able to add funds to the card as usual by reloading your card via an electronic bill payment in online banking.

Can I still view my balance and transaction history when I log into myreloadable.ca?

Yes, you are still able to view your balance and transaction history when you log into myreloadable.ca. Over time, you will notice the new name and logo when you visit the website.

What will happen when my Citizens Bank Reloadable Visa card expires? Will I receive a replacement card from Vancity Community Investment Bank?

If your Citizens Bank Reloadable Visa card account is in good standing and has a positive balance one month before it expires, we’ll mail a replacement card to the address on file prior to the card expiry date. All cardholders will receive replacement cards with the Vancity Community Investment Bank logo starting fall of 2018, so if your card expires before then, you will receive a replacement card with the Citizens Bank logo.


For Citizens Bank prepaid Corporate Reward Visa cardholders

Can I still use my Citizens Bank prepaid Corporate Reward Visa card to make purchases?

Yes, you are still able to use your prepaid Corporate Reward Visa card to make purchases as usual.

Have the terms and conditions of my Citizens Bank prepaid Corporate Reward Visa card changed?

No, your current Citizens Bank prepaid Corporate Rewards Visa card terms and conditions are still in effect.

Can I still view my balance and transaction history when I log into myrewardcard.ca?

Yes, you are still able to view your balance and transaction history when you log into myrewardcard.ca. Over time, you will notice a new name and logo when you visit the website.


™Vancity Community Investment Bank is a trademark of Vancouver City Savings Credit Union, used under license.
™Citizens Bank is a trademark of Citizens Bank of Canada.
*Trademark of Visa International Service Association and used under license.