We’re upgrading our credit cards on Monday, November 5. You’ll notice improvements including a simpler way to log in and an improved rewards experience. Learn more »

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Citizens Bank™ of Canada name change FAQs


Citizens Bank name change

We’ve changed our name from Citizens Bank of Canada to Vancity Community Investment Bank™ (effective April 2017). The new name will appear on your account statements starting in November.

Please continue to use your Citizens Bank Visa card, Reloadable Visa card or prepaid Corporate Reward Visa card to make purchases as usual until you receive your new card.

In early 2019, we’ll mail a new Vancity Community Investment Bank Shared Interest™ Visa* card with the ‘tap-to-pay’ feature to all cardholders.

Name Change Logo

For Citizens Bank Visa cardholders

Can I still use my Citizens Bank Visa card to make purchases?

Yes, you are still able use your Citizens Bank Visa card to make purchases as usual.

Have the terms and conditions of my Citizens Bank Visa card changed?

Effective Friday, November 2, 2018, your Vancity Community Investment Bank Credit Card Agreement, Insurance Agreement, and the Vancity Community Investment Bank Rewards Terms and Conditions, will be updated as part of our credit card services upgrade. Click here to learn more. Until then, the existing terms and conditions continue to apply.

Will I still earn My Visa Rewards Plus points when I use my Citizens Bank Visa card?

Yes and we’re improving the program as part of our credit card services upgrade. Effective Monday, November 5, we’re improving the rewards program and website and changing the name from My Visa Rewards Plus to Vancity Community Investment Bank Rewards™.

Can I still continue to redeem My Visa Rewards Plus points?

Yes, you’ll still be able to redeem points for a payment towards your account balance, travel, gift cards, and charitable donations. Click here to learn more.

What will happen when my Citizens Bank Visa card expires? Will I receive a replacement card from Vancity Community Investment Bank?

All cardholders will receive replacement cards with the Vancity Community Investment Bank logo starting early 2019. If your card expires before then, you will receive a replacement card with the Citizens Bank logo.


For Citizens Bank Reloadable Visa cardholders

Can I still use my Citizens Bank Reloadable Visa card to make purchases?

Yes, you are still able use your Citizens Bank Reloadable Visa card to make purchases as usual.

Have the terms and conditions of my Citizens Bank Reloadable Visa card changed?

No, your current Citizens Bank Reloadable Visa card terms and conditions are still in effect.

Can I still add funds to my Citizens Bank Reloadable Visa card?

Yes, you are still able to add funds to the card as usual by reloading your card via an electronic bill payment in online banking. Please visit myreloadable.ca, select ‘Using Your Card’, and view the ‘Loading funds onto your card’ selection.

Can I still view my balance and transaction history when I log into myreloadable.ca?

Yes, you are still able to view your balance and transaction history when you log into myreloadable.ca. Over time, you will notice the new name and logo when you visit the website.

What will happen when my Citizens Bank Reloadable Visa card expires? Will I receive a replacement card from Vancity Community Investment Bank?

If your Citizens Bank Reloadable Visa card account is in good standing and has a positive balance one month before it expires, we’ll mail a replacement card to the address on file prior to the card expiry date. All cardholders will receive replacement cards with the Vancity Community Investment Bank logo starting fall of 2018, so if your card expires before then, you will receive a replacement card with the Citizens Bank logo.


For Citizens Bank prepaid Corporate Reward Visa cardholders

Can I still use my Citizens Bank prepaid Corporate Reward Visa card to make purchases?

Yes, you are still able to use your prepaid Corporate Reward Visa card to make purchases as usual.

Have the terms and conditions of my Citizens Bank prepaid Corporate Reward Visa card changed?

No, your current Citizens Bank prepaid Corporate Rewards Visa card terms and conditions are still in effect.

Can I still view my balance and transaction history when I log into myrewardcard.ca?

Yes, you are still able to view your balance and transaction history when you log into myrewardcard.ca. Over time, you will notice a new name and logo when you visit the website.


™Vancity Community Investment Bank is a trademark of Vancouver City Savings Credit Union, used under license.
™Vancity Community Investment Bank Rewards is a trademark of Vancity Community Investment Bank.
™Shared Interest is a trademark of Vancity Community Investment Bank.
™Citizens Bank is a trademark of Citizens Bank of Canada.
*Trademark of Visa International Service Association and used under license.