Our employees are empowered to handle virtually any problem our clients may encounter; most concerns are handled to our clients’ satisfaction with just one phone call or e-mail. In instances when our employees are unable to satisfactorily address the concern, we invite our clients to contact the Chief Executive Officer.

Here is the total number of concerns directed to this office since 2013:

 

2013

2014

2015

2016

Client Complaints received by the CEO

7

6

6

7

Client Complaints resolved to the satisfaction of the person making the complaint

6

6

6

7

Average time required to address the concern

Less than 2 weeks

Less than 3 weeks

Less than 4 weeks

Less than 2 weeks