Contact Us

Banking Services

For questions relating to our current commercial and general banking services offerings, please contact us at:

Commercial Real Estate Lending: RealEstate@vcib.ca
Business and Social Enterprise Lending: BusinessLending@vcib.ca
General inquiries and press inquiries, please contact us at: info@vancitycommunityinvestmentbank.ca

Local phone: 416-868-5150
Toll-free phone: 1-844-868-5150

Mailing Address:
Vancity Community Investment Bank
662 King Street West, Suite 301
Toronto, ON
M5V 1M7

For general inquiries or questions regarding your prior retail account, including loans, please contact us at:

info@vancitycommunityinvestmentbank.ca

Local phone: 604-708-7800
Toll-free phone: 1-888-708-7800
Telephone device for the deaf: 1-888-702-7702

Mailing Address:
Vancity Community Investment Bank
PO Box 13133, Station Terminal
Vancouver, BC
V6B 6K1

Foreign Exchange

Contact us to talk about your foreign exchange needs.

Email: fxsales@vcib.ca

Head office
401-815 West Hastings Street
Vancouver, BC V6C 1B4
Phone 604-708-7800
Toll free 1-888-708-7800

Vancouver FX
300-369 Terminal Ave, Vancouver, BC V6A 4C4
Phone: 604-708-7898
Toll free: 1-800-663-1435
Fax: 604-708-2855
Monday to Friday 7:00am to 5pm PST

Calgary FX
605 – 505 Third Street SW, Calgary, AB T2P 3E6
Phone: 403-232-8601
Toll free: 1-800-269-9773
Fax: 403-263-8559
Monday to Friday 7:00am to 4:00pm MST

Head office
Suite 301, 662 King Street, West, Toronto ON M5V 1M7
Phone: 416-868-6822
Toll free: 1-888-887-9855
Fax: 416-868-1046
Monday to Friday 8:00am to 4:30pm EST

Visa Card Services

Visa Card Services – Customer Service, Transaction and Balance Questions

For Prepaid Cards

To review account activity, dispute a transaction, or all other customer service inquiries, call the number on the back of your card. Different card programs have different customer service toll free number.

Sometimes you will have feedback, comments, questions, suggestions, or general inquiries about our Vancity Community Investment Bank products that you want a higher level response to.

Please provide your name, address, phone number and details of your feedback. We will get back to you within five business days of receiving your feedback.

Email Contact: prepaidvisa@vcib.ca

Phone Contact: 1-866-760-1543 (press * to speak to an agent)

Mail Contact:

Attention: Director of Payment Solutions Delivery
Vancity Community Investment Bank
PO BOX 8000, Stn Terminal
Vancouver, BC V6B 4E2

For Credit Cards Only

To report your credit card lost or stolen, review account activity, dispute a transaction, or all other customer service inquiries, call Credit Card Cardholder Services at 1 800 611 8472 or if you prefer email us at visa_centre@vancity.com.

Vancity Community Investment Bank is a Certified B-Corp™ and a member of CDIC.