Visa Card Services – Customer Service, Transaction and Balance Questions
For Prepaid Cards
To review account activity, dispute a transaction, or all other customer service inquiries, call the number on the back of your card. Different card programs have different customer service toll free number.
Sometimes you will have feedback, comments, questions, suggestions, or general inquiries about our Vancity Community Investment Bank products that you want a higher level response to.
Please provide your name, address, phone number and details of your feedback. We will get back to you within five business days of receiving your feedback.
Email Contact: firstname.lastname@example.org
Phone Contact: 1-866-760-1543 (press * to speak to an agent)
Attention: Director of Payment Solutions Delivery
Vancity Community Investment Bank
PO BOX 8000, Stn Terminal
Vancouver, BC V6B 4E2
For Credit Cards Only
To report your credit card lost or stolen, review account activity, dispute a transaction, or all other customer service inquiries, call Credit Card Cardholder Services at 1 800 611 8472 or if you prefer email us at email@example.com.