COVID-19 UPDATE: To read how VCIB is ready to help organizations that may need our support during these unprecedented times, click here.

Here for our clients

As a values-based financial institution, we know that our clients are change-makers who focus on making our communities a better place. The work they do and the investments they make are not just business as usual. For people to do that work, especially in times of uncertainty, we know they need a unique type of service and support.

Our team is here to continue to have forward-looking conversations and help manage the challenges many of these organizations face during this time of great uncertainty. We are in this journey together for the long term, both when times are good, and when they’re more challenging.

VCIB’s CEO update regarding COVID-19

Here for our community

Over the past couple of weeks, we at VCIB have been figuring out how we can continue to support our community in navigating this period of uncertainty. We have always said that what makes us different than a traditional financial institution is our ability to design creative solutions for our clients’ needs, and we will continue to do so during this time.

Better Toronto Coalition

Community is at the heart of our name and our mission, and we’re proud to share that we’ve partnered with the Toronto Foundation to launch the Better Toronto Coalition. This initiative will connect concerned residents with non-profit leaders and help deliver rapid-response support to organizations delivering essential services to our city’s most vulnerable.

Ottawa Comes Together

We’re also proud to be supporting Ottawa Community Foundation’s COVID-19 Rapid Response Fund which will support urgent issues, particularly those being experienced disproportionately within vulnerable sectors. This includes those sectors without access to other supports, such as government subsidies.

Hamilton Community Foundation

VCIB is proud contributor to Hamilton Community Foundation’s Pandemic Response Fund, a fund will address both the emergency needs of Hamiltonians today and their emerging needs over the next weeks and months.

For our clients who are facing financial challenges related to COVID-19, or if we can be of some other support in any way, please let us know by emailing, or by contacting your Account Manager directly.

Helpful Resources

  • We know there’s a lot of COVID-19 information out there, so we’ve gathered a list of  up-to-date, reliable resources about everyday finances, health and other questions you may have right now. Click the tabs on the left to explore the various resources available, and email us at with other links you’ve found helpful.

Community & Financial

We encourage you to stay informed about the facts surrounding COVID-19 and recommend the following links for information surrounding income & financial support, housing, and community support. Share links you’ve found helpful with us here:

VCIB’s Unity GIC

During these challenging times, VCIB remains committed to helping organizations impacted by COVID-19.

That’s why we’re responding with the Unity GIC. Investors earn 3% through a stable investment vehicle and, in turn, businesses and non-profits get much-needed loans or loan payment relief to sustain their organizations through these difficult times.
  • Earn a financial return while building resilience in your community
  • Competitive annual interest at a rate of 3.00%
  • Non-redeemable within the 12-month term
  • Minimum investment of $25,000, maximum investment of $250,000
  • Available for a limited time

Learn More

"One of the best ways to stay resilient in the face of challenges is to reach out, to act, and to be a part of something bigger than ourselves. And this is what continues to motivate me and my team."

Jay-Ann Gilfoy

CEO, Vancity Community Investment Bank

Jay-Ann Gilfoy

Frequently Asked Questions

What is VCIB doing to protect clients and staff from COVID-19?

We are currently following the latest advice from our provincial and federal health agencies regarding social distancing, and have our team working remotely, to ensure we can protect the health and well being of our employees, and to continue our operations without interruption.Across the bank, we are restricting business travel, requiring self-isolation for employees travelling from impacted countries, encouraging virtual meetings, and re-evaluating our guidelines around events.We will continue to evolve this approach based on the advice of public health officials.

What kind of support will VCIB provide to clients affected by COVID-19?

For our clients who are facing financial challenges related to COVID-19, or if we can be of some other support in any way, please let us know and contact your Account Manager directly.

How is VCIB supporting communities affected by COVID-19?

We’re proud to be partnering with the Toronto Foundation, the Ottawa Community Foundation, and the Hamilton Community Foundation to provide rapid-response funds aimed at supporting those most affected by COVID-19 and its economic consequences. To read more about how VCIB is ready to help organizations that may need our support during these unprecedented times, click here.

I have a meeting scheduled with a VCIB account manager. What should I do?

Our account managers are working remotely but remain available to meet with you over the phone or video conference.

Will this cause any delays in response times from VCIB staff?

Our team is still hard at work and you should expect to hear from staff in a timely manner.

What support is VCIB providing VISA cardholders affected by COVID-19?

During these challenging times we’re here to support our cardholders. As our current landscape continues to evolve, so do we.

To start, a few ways we can help are through the Vancity Community Investment Bank Visa* financial assistance program, lower interest rate Visa products, payments from Vancity Community Investment Bank Rewards™ points, and contactless payments.

Click HERE to learn more about each of these programs and to find a solution that will suit your individual needs.

Vancity Community Investment Bank is a member of CDIC and is a Certified B-CorpTM