Online Banking

You need a computer with access to the internet and your User ID provided by your Account Manager. You will also be provided with a temporary password. We recommend you initially log in to online banking within 48 hours of receiving your temporary password and change it for improved security. We recommend Chrome as the preferred web browser for the optimal experience.

If you are logged in to online banking, you can send us a secure message by clicking on Contact Us in the top corner and select Send a Message. Alternatively, you send an email us to onlinebanking@vcib.ca and a VCIB representative will respond within one to two business days. We would be happy to walk you through our online banking features in a 15-minute session tailored to your needs.

Yes. Your All-In-One Business Statement will be available in online banking during the first week of the month. With online banking, you can print your statement at any time.

Please contact us through the secure message function within online banking with your request and we will send you the details of your VCIB accounts through a secure, encrypted email.

If you have forgotten your password, it can be reset by your online banking administrator.

We provide the best security currently available to assure your privacy and confidentiality. Any personal or transactional information transmitted between us is secure. We receive your transactions and communications without alteration. To learn more, please visit the security section of our website.

Yes. You can download your statements from online banking and then manually upload the files into Quickbooks, Quicken or other accounting software that can upload a csv file.
To download a file:

1. a) Log in to online banking
2. b) Navigate to “Transaction History” on left hand menu
3. c) Complete all fields with details
4. d) Select ‘Download Format’ type
5. e) Select “Submit”

You can learn more about your software’s specific instructions on their website.

It depends on the company. Sometimes bill payments made online may take two to three business days to be processed, others are credited sooner. The differences are due to a number of factors, including the time of day you make the transaction and the company’s accounting processes.
We suggest that you make your electronic bill payments a couple of days ahead of the due date to ensure they are processed by the time they are due.

Watch our video in the VCIB Online Banking Resource Centre on “how to move funds between external accounts using the AFT feature” and review other FAQs on external transfers below.

1. a) External transfers will generally arrive the next business day (at approximately 6:30 pm) after the transaction was initiated and approved. Depending on the receiving financial institution, it can take three to five business days.
2. b) Check that your transaction has been approved by all necessary approvers. If you have a dual signer account, all approvals must be completed before the transaction is sent to the external account.
3. c) Check the date of your transaction. Did your transaction expire? Was the transaction dated and approved on the same day? For example, if the transaction is dated the 2nd, all approvals must be completed by 11:59pm on the 2nd for the transaction to successfully send to the external account.

VCIB online banking does not offer the ability to upload bulk payments, at this time.

Email notifications alert you of some online banking activities. You can sign up for alerts in online banking.

These are just a few of the reasons you may receive an email alert:

• your online banking access has been locked;
• your online banking password has been changed;
• a new bill payee or e-Transfer recipient has been added;
• a task is waiting for approval; and
• a task submitted for approval has been approved.

Multi-Factor Authentication is a security measure used to confirm the identity of users accessing your banking accounts. It’s an additional layer of security that helps to protect your account. Multi-Factor Authentication will replace the use of security questions.

After entering your User ID and password, you will be asked to enter a Verification Code, which will be sent to the email address we have on file. Take note of this email address in the ‘send Verification Code’ message. As soon as you receive the email with your Verification Code you should enter it where prompted on the login page. You will receive a new Verification Code every time you log in to online banking.

It may take a few minutes to receive your Verification Code. If you didn’t receive your Verification Code, the first thing you should do is check your junk folder. The message that first prompted you to request a Verification Code indicates the email address we have on file. If you no longer see this page, you can go back to the online banking login page, enter your credentials, and you’ll see the Verification Code prompt again.

The Verification Code is valid for 15 minutes from the time it’s sent out to you. As soon as you receive the email with your code you should enter it where prompted on the login page. You will receive a new Verification Code every time you log in to online banking.

If you would like to change the email address we have on file, you can contact your online banking administrator. If you are the administrator, you cannot change your own email address. We will be happy to help you change this address in our system. Please send a message to onlinebanking@vcib.ca.