Visa Credit Card Benefits1

The Shared Interest™ Visa* credit card gives you all the convenience and security of Visa, a flexible rewards program2, and every time you use your card, you help your community and the environment.

Vancity Community Investment Bank Rewards™ Program

Earn Rewards2 points while making good things happen.

Explore Vancity Community Investment Bank Rewards

Earning and redeeming reward points is now easier with Vancity Community Investment Bank Rewards.

With our flexible reward options, you could redeem points for cash back, travel, charitable donations and gift cards, starting with as little as 2,000 points ($20 rewards value).

Reach your financial goals sooner, travel farther, support a charity or find the perfect gift card.

Cash Back

Redeem points for cash back. Turn points into cash (formerly known as financial rewards).

Travel

Redeem points for travel. Get closer to your next trip when you redeem points for travel rewards.

Charity

Support what matters to you. Redeem your points to make a donation to a select charity and we’ll send you a tax receipt.

Gift Cards

Treat yourself or someone special when you redeem your Reward points for a gift card. Choose from over 60 card options.

To learn more about Vancity Community Investment Bank Rewards and what you can redeem your points for, visit rewards.vancitycommunityinvestmentbank.ca.

Earn Vancity Community Investment Bank Rewards points

You can earn valuable points just for using your eligible Shared Interest Visa card for everyday purchases and recurring bill payments. Daily purchases such as groceries, a cup of coffee or a transit pass can earn you big rewards over time.

How you earn points depends on which eligible Shared Interest Visa card you have.

View the table below to learn more.

 

Shared Interest Classic*
Visa card

Shared Interest Gold
Visa card

Card options Regular or low interest rate plus rewards Regular or low interest rate plus rewards
Point earn rate Earn 1 point for every $2 spent Earn 1 point for every $1 spent
Bonus reward points N/A 2,500 bonus points on your first purchase ($25 rewards value)
3,500 bonus points on your card’s anniversary ($35 rewards value)
Bonus points for booking travel Earn double the number of points when you use your Shared Interest Visa card to book travel through the Vancity Community Investment Bank Rewards website or by calling us at 1-866-688-8242.

To learn more about Vancity Community Investment Bank Rewards and what you can redeem your points for, visit rewards.vancitycommunityinvestmentbank.ca.

Shared Interest Fund

Every time you use your Shared Interest Gold or Shared Interest Classic* Visa card, we will donate 10 cents to support not-for-profit initiatives aimed at affecting positive social, economic and environmental change.

Learn more

Manage my Visa card

Online account information for Visa credit cards

With a Shared Interest Visa card, your account information is always accessible—any time and anywhere. Log into the Manage my Visa card website to view your eStatement and account activity.

Manage my Visa card

With Manage my Visa card service, you can:

  • Securely access your Shared Interest Visa account 24 hours a day, 7 days a week
  • View your current balance and all transactions
  • Export statement data to personal money management applications
  • Consolidate more than one Visa account under a single username and password

To register for Manage my Visa card, please visit creditcards.vancitycommunityinvestmentbank.ca and have your Visa card handy.

Visa eStatements – Now available

Effective Tuesday, January 15, you’re able to view and download your Shared Interest Visa account statements (for January onwards) online as PDFs. They’ll be accessible for 18 months on the Manage my Visa card website.

If you want to stop receiving paper statements in the mail, you can opt-out of paper statements and receive an email notification when a new eStatement is available.

For more information about Manage my Visa card, call us toll-free at 1-844-266-8242.

Visa Credit Card Cardholder Insurance

Our Visa credit cards come with the following inclusive insurance coverage3:

  • Extended warranty coverage – when making purchases with your Vancity Community Investment Bank Visa card the protection offered by the manufacturer’s Canadian warranty may be extended by up to one additional year.
  • Purchase security coverage – most items you purchase will be protected in the event of direct physical damage or theft for 90 days from the purchase date.
  • Travel accident insurance – if you have a Shared Interest Classic Visa card, you have up to $200,000 in travel accident coverage for specified losses while traveling by common carrier. If you have a Shared Interest Gold Visa card, coverage is up to $500,000.

Insurance benefits for Shared Interest Gold Visa cardholders also include:

  • Auto rental collision/loss damage insurance – when you rent a car for up to 48 consecutive days, decline the Rental Agency’s collision damage waiver, and charge the full cost of the rental to your card, you may be covered if the rental car is damaged or stolen.
  • Delayed & lost baggage insurance – if you purchase your common carrier fare with your Shared Interest Gold Visa card and your baggage is delayed on your way to your destination for more than 6 hours, you may be reimbursed for the cost of essential items for up to four days.
  • Price protection service – if you charge the full cost of an eligible product to your Shared Interest Gold Visa and then find it at a lower written advertised price within 60 days of purchase you may be reimbursed the difference.

See the full details of your credit card coverage and how to make a claim in the Certificate of Insurance.

Optional Insurance Benefits

Optional Balance Protection Insurance and Travel Insurance

There are some optional insurance coverages and security protection options that are available for your Shared Interest™ Visa* card.

Travel insurance: emergency medical, trip cancellation, and trip interruption protection

Travel worry free. Before your next trip out of the province or country, protect yourself from unexpected medical emergencies with TuGo™ Travel Insurance4. Enjoy the travel delay benefit as well as trip cancellation/trip interruption insurance and more.

Get a quote or call TuGo at 604-231-3067 or toll-free 1-866-590-8472.

Available for all Vancity Community Investment Bank Visa cards.

Balance protection insurance

Balance Protection Insurance5 helps protect your finances when the unexpected happens.

  • If your earnings are interrupted by disability, job loss or strike, a monthly payment representing 5% of your outstanding balance on your credit card statement will be made to your account.
  • In the event of death, diagnosis of an insured critical illness or an accidental dismemberment/paraplegia, a lump sum payment will be made based on your outstanding account balance up to a maximum of $25,000.

Your monthly premium rate is only $0.83 per $100 of the outstanding balance on your credit card. 

For example, if your monthly balance is $500, you will pay $4.15 per month. 

You’ll receive a free 30-day trial period when you enroll into the program. 

To enroll or learn more, call us at 604-877-8242 or toll-free 1-844-266-8242.

Eligibility for Life Insurance, Critical Illness Insurance and Accidental Dismemberment/Paraplegia Insurance:

  • Applies only to the primary cardholder (after July 2, 2014).
  • Maximum issue age for Life and Accidental Dismemberment/Paraplegia is 69 years of age.
  • Maximum issue age for Critical Illness is 59 years of age.
  • Coverage terminates at 70 years of age.
  • For full details refer to the policy.

Eligibility for Disability, Job Loss and Strike Insurance:

  • Applies only to the primary cardholder.
  • Maximum issue age is 69 years of age.
  • Coverage terminates at 70 years of age.
  • For full details refer to the policy.

Optional Visa Credit Card Benefits

CardAssist

CardAssist1 is an optional service that allows you to register all your credit, debit and retail store credit cards. In the event your purse/wallet is lost or stolen, simply call one number to report the stolen/lost cards.

As a Visa credit card cardholder, you may also subscribe to CardAssist Plus, an optional service that has all the feature of CardAssist and also provides you with valuable credit monitoring in the event that you lose your debit or credit cards. When you phone CardAssist Plus to report your card loss, CardAssist Plus provides you with 6 months of credit monitoring. Your credit bureau files are monitored for potential fraudulent activities, such as new accounts and loan/credit card applications made in your name.

Credit Alert

Credit Alert1 is an optional value-added service and is a credit fraud monitoring and detection tool which monitors your credit files and reports any changes from the credit bureaus. Receive a credit report, educational material to better understand credit scores and how to interpret them, quarterly updates, an instant notification service and access to credit specialists

InfoProtector™ Plus

InfoProtector Plus helps safeguard your private information for you and your family – both online and offline. You have access to Internet Personal Information Patrol, a monitoring system that alerts you when your personal information (such as names, credit and identity card numbers, license plate numbers, and more) appears anywhere online.

Lost or stolen card protection

Please call us right away so that we can cancel your card and send you a new one.

Report a lost or stolen card:
Metro Vancouver: 604-877-7403
Toll-free: 1-877-926-7744

International toll-free number (outside of Canada and the U.S.):
IAC-800-777-8242-0
(IAC = International Access Code, varies by country)

Visa Checkout

Visa Checkout makes paying online convenient with just one simple login. And, your payment information is protected with advanced security technologies including multiple layers of authentication to put your mind at ease. Register your Visa card for free and voilà—safe, fast and easy online shopping.


Safe Fast Easy
When you register your Visa card with Visa Checkout, your personal, payment and shipping information is stored securely. So you won’t need to submit it at multiple online shopping sites. With Visa Checkout, you don’t need to enter your Visa card details and shipping information each time you make a purchase. All you’ll need to do is just enter your personal username and password. Visa Checkout works online on all your devices. So shopping online stays, and paying gets even easier. Just click Visa Checkout with participating retailers, confirm your information, and you’re done!

How to Sign Up

 

For more information:

 

Any questions?

Card Services
24 hours a day, 7 days a week

Metro Vancouver: 604-877-8242
Toll-free: 1-844-266-8242


1 Not applicable to Vancity Community Investment Bank Reloadable and Prepaid Visa cards.
2 Vancity Community Investment Bank Rewards is only applicable to Vancity Community Investment Bank Shared Interest Classic and Gold Visa cards that earn Vancity Community Investment Bank Rewards points 
3 Certain definitions, benefits, limitations, and exclusions apply to all Shared Interest Visa card insurance coverage. The insurance coverage is subject to change or cancellation without notice. Extended Warranty, Purchase Assurance, Auto Rental Collision/Loss Damage, and Delayed and Lost Baggage Insurance are insurance coverages underwritten by American Bankers Insurance Company of Florida and Travel Accident Insurance is insurance coverage underwritten by American Bankers Life Assurance Company of Florida both federally regulated insurance providers carrying on business in Canada under the name Assurant©. Price Protection Service is a service provided by American Bankers Insurance Company of Florida.
4 The language in this website may not be the same as the actual policy wording which will prevail in all instances and is available upon request. Certain exclusions, limitations and conditions may apply. TuGo is a registered trademark of and is administered by North American Air Travel Insurance Agents Ltd. d.b.a. TuGo, a licensed insurance broker in British Columbia, Alberta, Saskatchewan, Manitoba, and Ontario, represented by licensed insurance agents Kathleen S. Starko and Bradley G. Dance in New Brunswick, Nova Scotia and P.E.I. 11th Floor – 6081 No. 3 Road, Richmond, BC Canada V6Y 2B2. Insurance is underwritten by Industrial Alliance Insurance and Financial Services Inc., Industrial Alliance Pacific General Insurance Corporation and certain Lloyd’s Underwriters, severally and not jointly.
5 Credit Card Balance Protection Creditor’s Group Insurance is underwritten by CUMIS® Life Insurance Company. CUMIS® is a trademark of CUMIS Insurance Society, Inc. and is used under license.
™Vancity Community Investment Bank and Vancity Community Investment Bank Rewards are trademarks of Vancouver City Savings Credit union, used under license.
™Shared Interest is a trademark of Vancity Community Investment Bank.
*Trademark of Visa Int., used under license.