COVID-19 UPDATE: To read how VCIB is ready to help organizations that may need our support during these unprecedented times, click here.

Concerned about your credit card payments? We are here to help.

During these challenging times we’re here to support our cardholders. As our current landscape continues to evolve, so do we.

Vancity Community Investment Bank Visa* Financial Assistance Program

If you’ve been impacted by COVID-19, our Financial Assistance Program can offer 0% interest and payment deferrals for up to six months to eligible cardholders. We’re doing what we can to help our members not be overly burdened by their credit card payments.

To be eligible, you have to be an existing cardholder as of April 7th, 2020, your Visa account must be in good standing and you must have experienced job loss or loss of income, and/or have been negatively impacted in another way by COVID-19. Learn more details about the program.

While this assistance program offers minimum payment and interest relief, we encourage cardholders to make whatever payments they can, when they can. During this time, your entire payment will go towards paying down your balance and once the relief period of up to six months is over, interest will begin to accrue again on the balance at that time.

To start the conversation, give us a call to discuss eligibility for this and other options.

Call 604-877-8242 or toll-free: 1-844-266-8242 to get help today.

Switch to a Visa with a Lower Interest Rate

Did you know we offer several low rate credit card options? Each card has a 11.25% interest rate. Call Card Services if you would like to make a Product Change.

Pay down your account balance with Vancity Community Investment Bank Rewards™ points

Did you know if you have 5,000 Vancity Community Investment Bank Rewards points ($50 rewards value) or more, you can redeem your points to make a payment to your Shared Interest™ Visa account balance? Check your points balance and redeem your points at

Contactless Payments

Use tap to pay for quick and contactless payments. Simply tap your Shared Interest Visa card over a secure reader. You can tap up to $250 at participating stores. Some merchants may have set lower tap limits.

Shared Interest Visa Alert

Usually pay your Visa bill by cheque? Your payment may be late due to sudden disruptions in the cheque processing service. We recommend switching to a faster payment method. Please contact your financial institution you bank with and set us up as a payee via online banking or pay over the phone.

Do you have travel plans booked through Vancity Community Investment Bank Rewards that have been impacted? Visit for more information.

And lastly, be particularly mindful of suspicious activity

Here are some quick tips to reduce your fraud risk:

  • Regularly check your transactions either online or on your monthly statement. If there are any charges that you didn’t make, report them right away by contacting Card Services at 604-877-8242 or toll-free: 1-844-266-8242.
  • Fraudsters will try to obtain information about your credit card over the phone or through email. Vancity Community Investment Bank will never call to ask for your personal information like credit card number, PIN # or security number on the back of the card.
  • Protect your PIN #: use your hand or body to shield it when conducting transactions, do not share it with anyone or write it down.
  • Report a card Lost or Stolen as soon as you notice it is missing.

*Visa Int./Vancity Community Investment Bank, Licensed User.

We are here to help create a solution that suits your individual needs.
Call us at 1-844-266-8242 to get help today.

Vancity Community Investment Bank is a member of CDIC and is a Certified B-CorpTM