Your credit card experience is getting better

On Monday, November 5, we’re upgrading our credit card services. You’ll notice improvements including a simpler way to log in and an improved rewards experience.

Simpler way to log in

Starting November 5, instead of logging into multiple websites to manage your Shared Interest Visa card and redeem reward points, you’ll only need to log in once on the updated Manage my Visa card website.

This new site will look a little different but you’ll be able to log in with your current username and password.

After the upgrade, only Primary Cardholders will have access to the rewards website to redeem points (if applicable).

We’re improving your rewards experience

New name. New website.

We’re changing the name from My Visa Rewards Plus to Vancity Community Investment Bank Rewards™ and improving the rewards program and website.

Redeeming points will be easier.

  • The value of your points will be easier to understand
  • More reward options starting at 2,000 points ($20 rewards value)
  • More travel options
  • More gift cards

We’ve discontinued merchandise rewards as of Thursday, October 4. You’ll still be able to redeem your points for financial rewards (cash back), travel, charitable donations, and gift cards.

You’ll have more gift card options

Starting November, we’ll add many new gift cards to our rewards program. Our full list of gift cards includes:

  • Hudson’s Bay
  • Canadian Tire
  • Whole Foods
  • Roots

We’ve changed our name

The new name will appear online and on your account statements starting November.

In early 2019, you’ll receive a new Shared Interest Visa card. Your new credit card will have an updated look and you’ll be able to tap-to-pay at stores. Please continue to use your Citizens Bank Visa card as usual until you receive your new card.

Learn More

Temporary service interruptions

There will be temporary service interruptions. You’ll still be able to use your Shared Interest Visa card to make purchases during the upgrade. However, some of our services will not be available.

  • Wed. Oct. 31 through Sun. Nov. 4: You won’t be able to log into the rewards website or redeem reward points. You also won’t be able to activate your card, change your PIN # or adjust your credit limit. Payments received after 5 pm PT on Thursday, November 1 through Monday, November 5 will be applied to your Visa account on Tuesday, November 6.
  • Fri. Nov. 2 through Sun. Nov. 4: You won’t be able to access your credit card account information online or the automated telephone banking system. Card Services will still be available 24/7 for questions, advice and to review your account information with you up to Friday, November 2.

If you need more available credit to make purchases over this weekend, we recommend you make the appropriate payment to your account by Tuesday, October 30.

Starting Monday, November 5, you’ll be able to redeem points, access account information, make changes to your account and access the automated telephone system.

Getting ready for the credit card services upgrade

  • Mark your calendars: Your Shared Interest Visa card experience will be improved starting Mon. Nov. 5
  • Stay informed: We’ll announce news and updates about the upgrade at vancitycommunityinvestmentbank.ca/visa/upgrade
  • Check your account early: You won’t be able to view your account online from Fri. Nov. 2 to Sun. Nov. 4

Stay tuned. We’ll announce more news and updates about the upgrade in your statements and online at vancitycommunityinvestmentbank.ca/visa/upgrade


Frequently asked questions

How will I access my Visa account online?

Currently, you use two different logins to access My Visa Account to manage your Visa card and My Visa Rewards Plus to redeem reward points. Effective Monday, November 5, after the credit card services upgrade, you’ll simply log in at Manage my Visa card to manage your card online.

If your Visa card earns reward points, once you log into the updated Manage my Visa card website, you’ll be able to redeem points on the Vanity Rewards website without logging in again.

We’re also pleased to announce that we’ll launch eStatements for Visa accounts with the credit card services upgrade in November. You’ll be able to opt-out of receiving paper statements in the mail, too. Your future statements will be downloadable on Manage my Visa card.  

Learn more about the updated Manage my Visa card website.

How is the My Visa Rewards Plus program changing?

We’re improving the rewards program and website and changing the name from My Visa Rewards Plus to Vancity Community Investment Bank Rewards. The value of your points will be easier to understand and you’ll have more reward options starting at 2,000 points ($20 rewards value).

We also discontinued merchandise rewards on Thursday, October 4. You’ll still be able to redeem points for financial rewards (cash back), travel, gift cards and charitable donations. Starting November, we’ll offer more gift card options.

Learn more about the changes to the My Visa Rewards Plus program.

Who are Primary Cardholders and Authorized Users?

The Primary Cardholder is the person who applied for the Visa account. They’re responsible for all charges on the Visa account, whether they were incurred by the Primary Cardholder or Authorized User. They own all the reward points earned on the account and can redeem them.

The Authorized User has a credit card with their name on it, issued on the Primary Cardholder’s Visa card account. The cards we issue to Authorized Users are sometimes called ‘supplementary cards’ or ‘additional cards’.

Authorized Users will only be able to view their own transactions online, along with general information such as available credit and credit limit. The reward points belong to the Primary Cardholder, and can only be redeemed by them.

Authorized Users will not be able to redeem points, unless they have been designated as an Authorized Redeemer by the Primary Cardholder.

Learn more about Primary Cardholders, Authorized Users and Authorized Redeemers

Did Citizens Bank of Canada change their name?

Yes. We’ve changed our name from Citizens Bank of Canada to Vancity Community Investment Bank. The new name will appear on your account statements starting in November. In early 2019, we’ll mail a new Vancity Community Investment Bank Shared Interest Visa card with the ‘tap-to-pay’ feature to all cardholders. Please continue to use your Citizens Bank Visa card as usual until you receive your new card.

Learn more about the name change.

Are you making any changes to epost™ for Vancity Community Investment Bank Visa statements?

Yes. Vancity Community Investment Bank will no longer be participating in the Canada Post epost service. This means if you currently have epost set up for your Visa statements, you’ll no longer receive future statements in epost starting Friday, November 2, 2018.

Instead, your future Visa eStatements will be downloadable from the Manage my Visa card website starting November. You’ll still be able to access your previous statements through epost for up to seven years from the time they were received, as long as you keep your ePost account.

Learn more about Vancity Community Investment Bank discontinuing epost.

 

Any questions?

Card Services
24 hours a day, 7 days a week

Metro Vancouver: 604-877-4999
Toll-free: 1-800-611-8472


™Vancity Community Investment Bank and Vancity Community Investment Bank Rewards are trademarks of Vancouver City Savings Credit Union, used under license
™Shared Interest is a trademark of Vancity Community Investment Bank
* Trademark of Visa Int. used under license.