Visa Prepaid Cards

November 30, 2020: VCIB will be periodically sending out ‘Notification regarding the Common Reporting Standard’ letters by mail to our Prepaid Reloadable Visa cardholders going forward. If you need any clarification on this mail out, please call the number on the back of your card or review our CRS FAQs below.

Gift Card Program Closure – BIN 428434:

If your Card number starts with the BIN 428434, you might be entitled to the return of your Balance.

Please complete and mail us the Gift Card Funds Reimbursement Request form along with the according original card plastic (mailing address available on the form).

Need help with this form? Call the phone number located on the back of your prepaid card.


The Visa* Reloadable Prepaid card is a prepaid payment card that gives you all the benefits of Visa without having to qualify for credit. It’s reloadable (you can add funds again and again) and it offers ATM access. Plus, we’ve included Extended Warranty and Purchase Security Insurance on almost everything you buy. It’s convenient, secure and easy to use – and has its own built-in spending limit that you control.

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Visa disclosure fee

Visa Reloadable Prepaid Card Benefits

  • Worldwide acceptance. Accepted at millions of merchants worldwide, wherever the Visa symbol is displayed even Online.
  • Online account access. Track your spending and your card balance online for free on the site
  • Ready cash. Access to cash through thousands of worldwide ATMs displaying the Visa symbol.
  • Security. Enjoy the safety of having your funds on a Visa Reloadable Prepaid card so you no longer need to worry about carrying around large sums of cash.
  • Extended Warranty insurance. Extend the manufacturer’s warranty by up to one year on most items purchased with your Visa Reloadable Prepaid card¹.
  • Purchase Security insurance. Most items you buy with your Visa Reloadable Prepaid card may be repaired, replaced, rebuilt, or reimbursed in the event of theft or damage within 90 days of the purchase date.1

Learn more by reading the Reloadable Visa card Certificate of Insurance here.

For more information, visit our website at

Important Cardholder Information

  • For information about your card including balance, transactions, and terms and conditions check or call Cardholder Services at 1.866.760.1543. For more detailed information about the fees and limits see the Cardholder Agreement.
  • Upon applying for the card you will be asked to provide personal information that will allow us to identify you. Approval is contingent upon successful identity confirmation.
  • You may hold no more than two active Vancity Community Investment Bank Visa Reloadable Prepaid cards.
  • This reloadable card is issued by Vancity Community Investment Bank.
  • Funds on card never expire. The balance is not CDIC insured.
  • The card cannot be used for gambling.

For all other information, please visit our FAQ page.

Common Reporting Standards (CRS) - Frequently Asked Questions

What is CRS?

The Common Reporting Standard (CRS) is an agreement amongst participating jurisdictions of the Organization for Economic Co-operation and Development (OECD) to share relevant, financial information in an effort to eliminate tax evasion and tax fraud.

What is the purpose of CRS?

The purpose of CRS is to set a new, international standard for the automatic exchange of financial account information between jurisdictions to reduce global tax evasion and improve tax compliance.

CRS requires all Canadian financial institutions to report on financial accounts held by individuals who hold tax residency status in jurisdictions outside of Canada and the United States, and entities (or certain entities controlled by reportable clients) to the Canada Revenue Agency (CRA). Similarly, financial institutions around the world will report the tax residency status of their clients to their own country’s governing tax body, so these agencies can share information with each other.

How long has CRS been in effect?

CRS was developed in response to a G20 request and approved by the Organization for Economic Co-Operation and Development (OECD) on July 15, 2014. Canada, along with over 100 other countries, has agreed to comply with CRS, and incorporated CRS into our Income Tax Act on December 15, 2016.

July 1, 2017 was the start date, pledged by the Department of Finance, for all Canadian financial institutions to have procedures in place that identify, and report accounts held by non-residents to the Canada Revenue Agency (CRA).

What does this mean to me as a Vancity Community Investment Bank (VCIB) customer?

Starting July 1, 2017, VCIB is required to ask customers to self-certify their tax residency during the account opening process, and when making changes to personal information.

In compliance with federal regulations, VCIB will disclose this information to CRA so it can be shared with relevant countries. VCIB will not directly report information to foreign tax authorities.

What type of information will be reported to the CRA?

If an account is reportable, VCIB is required by law to report the following information to the CRA:

  • identifying information for the account holder (name and address)
  • taxpayer identification numbers
  • date of birth
  • country (or countries) of tax residence
  • account number
  • account balance or value at end of the calendar year

Will I know whether my account information has been reported to CRA?

Canadian financial institutions are not required to notify their account holders automatically when reporting to the CRA in connection with the Common Reporting Standard. However, VCIB will, upon request, inform account holders whether their personal information has been reported.

How do I find out more about CRS?

For more information on CRS, please visit Canada Revenue Agency’s enhanced financial account information reporting page 

Why did I receive a CRS letter regarding my Prepaid Reloadable Visa card?

Prepaid Reloadable Visa cards are classified like a bank account.

Why does the letter state that VCIB believes my account may be reportable?

At the time of account opening, a question was posed regarding tax residency. Our records show that your response to the question indicated tax residency outside of Canada.

If I do not send the form back, what will happen?

If you do not respond, VCIB may be required to report certain information associated with your account to CRA. For more information regarding potential fines by CRA, please visit the CRA website.

If I bought a Prepaid reloadable card at Canada Post, why is information being requested from VCIB?

Canada Post (CPC) is the retailer for the cards, but VCIB is the financial institution responsible for the issuance and maintenance.

What allows VCIB to gather this information?

Our cardholder agreements disclose VCIB’s need to gather additional information if needed:

Please see the section on Privacy:

We may request your Social Insurance Number (SIN) or other tax identification information for tax residency self-certification and revenue reporting purposes and may disclose such information to the Canada Revenue Agency pursuant to applicable laws.

Do Canadian citizens need to complete the “RC518 Declaration of Tax Residence for Individuals – Part XVIII and Part XIX of the Income Tax Act” form?

The requirement is for all purchasers of VCIB Prepaid Reloadable Visa cards to self-declare their tax residency, which may differ from citizenship. Canadian tax residents will still need to complete the form, as will those who earn income and pay taxes in a country outside of Canada, as will those who hold tax residency in more than 1 jurisdiction.

Is the SIN (Social Insurance Number) a required field to be completed on the form?

Yes, VCIB is collecting the SIN based on CRA requirements on the RC518 Declaration of Tax Residence for Individuals form.

Providing your SIN as part of the fully completed self-declaration form gives VCIB confirmation of your tax residency. If you complete the form declaring that you are solely a Canadian tax resident, VCIB does not have an obligation to report your information to CRA.

If you are reluctant to provide your SIN and provide an incomplete form, there is a possibility of follow up clarification and fines (assessed by the CRA) to the cardholder for failure to report.

If the cardholder closes their account today, do they still need to complete the self-certification?

Yes, the account can be closed at any time at the request of the cardholder – however, depending on the circumstance, the self-certification form may still need to be completed.

What if I have additional questions?

Please call the number on the back of your card or contact Cardholder Services at one of the following phone numbers:

  • Arctic Co-op Spirit Prepaid Reloadable Visa Card: 1-844-893-6622
  • Canada Post Prepaid Reloadable Visa card: 1-844-590-8876
  • enviro™ Visa Reloadable Prepaid Card or the VCIB Reloadable Visa Card: 1-866-760-1543

Corporate Reward

Corporate Sales

To inquire about our Corporate Reward Gift card program including standard corporate orders, cobranding and custom offerings, bulk shipping and direct mail options, contact:

1-866-915-VISA (8472) toll free.
In Toronto, contact James Dawe at 1-416-459-8826 or

Any Questions?

Card Services
24 hours a day, 7 days a week

Metro Vancouver: 604-877-8242
Toll-free: 1-844-266-8242

*Visa Int./Vancity Community Investment Bank, Licensed User.

¹ Insurance is underwritten by American Bankers Insurance Company of Florida. Details of your coverage, including definitions, benefits, limitations, and exclusions are in the Certificate of Insurance provided with your card. Keep your Certificate of Insurance in a safe place with your other valuable documents.

Vancity Community Investment Bank is a member of CDIC and is a Certified B-CorpTM